Product Support

We hope you’re looking at this page because you’re a proactive customer, and not because something went wrong! Here is some helpful information you might be looking for.

All Amni Concepts Shop products are sold with a 30 day money-back guarantee. We will refund the original purchase price, less outbound shipping. We will also pay for return shipping. Please contact us within 30 days of delivery to arrange for a return.

Refunds will be issued within 5 business days of us receiving the returned product.

The collars we’ve designed to fit Chemex® pour-over coffee makers are directional. Please make sure that they are installed with the Amni “hex” logos (imprinted on the inside of each half of the collar) oriented “up” towards the filter and “forwards” towards the pour spout.

If your collar still doesn’t fit, please let us know so that we can tweak our products and make things right by you!

All collars and cords should be cleaned by wiping them with a damp cloth and mild soap. We do not recommend submerging the collars or cords. We also do not recommend sending the collars or cords through the dishwasher.